No, we do not have a customer service representative to answer calls at night or on weekends. Our customer service hours are from 10:00 to 5:30 p.m. EST. You can also email us at orders@lucasentertainment.com for any issues experienced in the Lucas Store and webmaster@lucasentertainment.com for any website membership issues or questions. Our goal is to answer within 24 hours, but it might take a little longer on weekends and holidays.